Debt Recovery Process Transformation: AI and Automation

In our upcoming webinar, Sai Suresh, Head of Pre-sales, Middle East and Africa, will explore the transformative role of technology in enhancing customer engagement and optimizing debt collection processes.

Key themes will include the shift from traditional debt recovery methods to automated processes powered by innovative digital solutions.

Sai will discuss how customer expectations in the digital era demand personalized, empathetic, and omnichannel communication and how collectors can ensure this seamless experience using advanced technologies. He will also share a five-points strategy to improve the debt collection process. Furthermore, he will provide insights into future trends, including AI-driven predictions, behavioral analytics, and potential integrations, providing a forward-looking perspective on the evolution of customer-collection agent interaction to improve the debt collection experience.

Date: 17th April, 2025
Time: 2:00 PM – 2:45 PM GST (Dubai)
Duration: 45 Mins
Location: Virtual (via Zoom)