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Driving Digital Transformation for Cater Allen, a subsidiary of Santander UK

2021 - IBSi NeoChallenger Bank Award (Consumer banking segment) and Best NeoChallenger Bank (European Region)

Bank Overview

Cater Allen is one of the oldest private banks in the UK and a subsidiary of Santander. It is a provider of specialist banking services to personal, business, trust, pension and other clients. The bank acquires customers almost exclusively via third party financial intermediaries including accountants, pension providers, and independent financial advisers. The bank has a strong reach with a total account base of approximately 119K active banking and savings accounts.


Owing to its unique business model of deposit focus and IFA based servicing, the bank had a vision to transform the business and replace its legacy core banking platform to re-establish itself as a digital focussed new-age bank. Moving from a rigid and siloed technology, the bank was keen on investing in a contemporary digital technology that would empower them to acquire new age customers, and drive market leadership with an open & connected partner ecosystem.

Product & Solution Provided

The bank was looking for the right sized partner that can drive their challenger bank vision. After a careful study & analysis the bank chose Intellect’s contextual Digital Banking suite, IDC, to drive its digital transformation. The entire solution that was fully UK compliant was selected for its comprehensiveness and agility in driving business growth of the bank.

The modules and solutions offered were:

  • Agent Banking
  • Internet & Mobile Banking
  • Digital Branch
  • Intellect ARX – Patented Security Layer
  • Intellect Integrator – API based 3rd party integration

Benefits to the bank

Designed on a formidable Digital 360 approach, Intellect’s contextual Digital Banking suite, IDC, is designed to deliver the best of both worlds to Cater Allen i.e Customer Experience (Digital Outside) & Operational Efficiency (Digital Inside). The cloud native, micro-services based solution offers the following benefits to the bank

  • Provide customers a single view of personal and business accounts
  • Drive innovation with seamless 3rd party integration through API-based architecture
  • Launch new deposit and current account products for both retail and SME customers while ensuring regulatory compliance
  • Extend the customer relationship with differentiated solutions from over 30 Open Banking enabled partners - PFM Extensions with Aggregators and Automated Bill Payments with PSPs.

Dual Award Winner

IDC powered Cater Allen recently won the prestigious IBSi NeoChallenger Bank Award in the consumer banking segment. Cater Allen has also been named as the best NeoChallenger Bank in the European Region.
The IBSi NeoChallenger Bank Awards 2021 seek to identify and honour technology players and NeoChallenger Banks for their excellence in driving impact through banking technology implementations and innovations using emerging technologies. It recognizes the most innovative and impactful Digital Arm of a Traditional Bank and Pure Play NeoChallenger Bank projects around the world across the following segments – Corporate Banking, Consumer Banking and Focused Categories (Islamic, Lending, Wealth).

Commenting on the prestigious accolade, Jon Howe, Managing Director, Cater Allen, said, “Owing to its unique business model of deposit focus and IFA based servicing, Cater Allen had a vision to re-establish itself as a digital focused new-age bank. Intellect’s Contextual Digital Banking suite, IDC, has not only enabled us to acquire new customers but also facilitate our drive towards market leadership with an open & connected partner ecosystem. Winning this award reinforces our commitment of providing excellent user experience, and a faster delivery of innovative offerings to our customers.”

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