eMACH.ai
Digital Engagement Platform
Unified Digital Engagement Platform helping Banks & Credit Unions deliver personalized, intuitive, and omni-channel experiences, redefining engagement, driving loyalty, innovation, and growth in a digitally connected world
World’s Most Comprehensive Digital Engagement Platform
eMACH.ai Digital Engagement Platform (DEP) is the unified Digital Engagement Platform revolutionizing how Retail, SME, and Commercial Banks and Credit Unions connect with their customers and members. By delivering seamless, contextual experiences across the entire customer lifecycle—from acquisition and engagement to retention—our codeless, cloud-native platform empowers banks to innovate faster. With an extensible architecture and AI-enabled user journeys, DEP enables personalised, omnichannel interactions through self-service and assisted channels, driving deeper relationships, agility, and sustainable growth. The platform is Open Finance enabled and helps Banks and Credit Unions connect to an external ecosystem.
Proudly Serving
the Industry
Deliver Seamless & Personalised Experiences Easily
Unified platform for Retail, SME & Corporate customers across Acquisition, Engagement and Retention
Microservices-based, Event-driven, API-enabled, Cloud Native, Headless with underlying AI models (eMACH.ai) Platform
Codeless platform to Buy, Adapt & Build user journeys
Create a unique design and experience with a composable UI/UX layer
Pre-integrated with best-in-class fintech partners to offer differentiated solutions and drive growth
Connect with any core banking system, Applications, Fintechs & other Marketplace partners
Engage with your customers
DEP’s omnichannel platform empowers banks and credit unions to deliver personalized experiences tailored to every customer, device, and lifecycle stage. By unifying data and insights across all channels, DEP enables seamless interactions that drive loyalty and satisfaction.
Whether onboarding new customers, deepening existing relationships, or re-engaging inactive members, our platform adapts to meet diverse needs. Its robust analytics and AI-driven capabilities ensure every touchpoint feels unique, fostering trust and connection.
Bring Delight with Impressive UI/UX
- eMACH.ai DEP delivers a seamless and intuitive interface designed to cater to diverse user preferences and business needs.
- Our approach considers key factors like customer segments, demographics, generations, and geographical preferences to ensure an engaging and user-friendly experience.
- Built with over 57 reusable components, our platform allows for easy customization to meet the specific requirements of banks and their customers.
- The platform is designed to align with regional preferences, supporting various languages and currencies for global accessibility.
- eMACH.ai DEP adheres to strict accessibility standards (WCAG) by ensuring proper color contrast, keyboard navigation, and descriptive alt text, making it inclusive
Kickstart with comprehensive experiences for your customers
Built as a unified platform for Retail, SME, and Commercial banking segments, DEP delivers seamless, end-to-end user journeys—from member onboarding and digital lending to bill payments, investments, and delegation management. With advanced engagement tools like PFM, loyalty programs, and gamification, DEP drives deeper connections. Beyond banking, ESG and lifestyle offerings enhance value. DEP enables banks and credit unions to simplify operations, improve scalability, and deliver exceptional experiences across all customer segments.
Empower your employees with smarter tools
The Digital Engagement Platform (DEP) equips banks and credit unions with a sophisticated back-office application designed to empower their employees with essential tools and functionalities.
- Customer Onboarding Management: Centralize onboarding for retail, corporate, and SME clients, allowing employees to track journeys in real-time for quicker approvals.
- Entity Management: Offer a unified view of customer entities and relationships, simplifying the management of complex hierarchies.
- User Management: Implement role-based access controls for secure management of user roles and permissions.
- Content Management: Enable employees to create and manage customer communication content, ensuring consistent messaging.
- Segmentation and Limits Management: Facilitate the definition of customer segments with customizable offers based on demographics and behaviors.
- Fee & Charges Management: Provide tools to configure fees transparently while ensuring regulatory compliance.
- Workflow Creation: Allow users to establish authorization matrices across various levels.
Innovate easily with Open Finance enabled eMACH.ai Architecture
Built on a composable eMACH.ai (Events, Microservices, API, Cloud, Headless architecture, AI) platform, DEP comes with comprehensive microservices across Domain, Engagement, Contextualization, Data ingestion and Process Choreography. The platform can connect with any user experience layer upstream and any core banking, 3rd party applications, Fintechs and Marketplace players downstream. DEP is available in a Multi-Tenant model with the ability to have tenant-specific front-end, business process versions and Logical and physical partitions of tenant-specific data.
Extend user journeys with a Codeless platform
DEP comes with the most 750+ Front-end journeys, 50+ Domain Packs (across onboarding, lending, cards, payments, PFM, e-commerce marketplace, ESG etc), 520+ Open APIs, 45+ Events, workflows and more. This gives banks a jumpstart to launching an amazing banking experience. Banks can further choose to adapt each experience with a drag and drop or build a completely new experience from scratch without any coding requirement.
Transform Banking
with Agility & Precision
What Our Clients Say
Transforming
Challenges into
Success Stories
Case Study: Intellect Powers CDB Sri Lanka’s Award-winning Digital Banking
Live in just 4 months
Awarded ‘Best Social Media Initiative of the Year’
Rapid SME growth
Case Study: Intellect fuels aggressive growth for YES Bank, a leading private sector bank in India
Award-Winning
Innovations
Intellect Ranked No. 3 in Global Leadership – Geographic spread in IBSi Sales League Table 2024
Intellect Ranked No. 2 among Regional Leaders in North America in IBSi Sales League Table 2024
Ranked No. 2 Islamic – Digital Banking & Channels in IBSi Sales League Table 2024
Ranked No. 2 Digital Banking & Channels in IBSi Sales League Table 2024
Globee Golden Bridge 2024 award – Live Event of the Year (Bronze) for Money 20/20 Europe 2023
iGCB’s Digital Engagement Platform (earlier called CBX-R) won Best Omnichannel Technology Implementation for implementation at Co-operative Bank of Kenya from The Asian Banker Global Middle East and Africa Awards 2023
Intellect has been ranked #1 in the 2022 edition of Global Leader in Product Breadth
FAQs
How can modern Digital Engagement Platforms improve experience?
Modern platforms like eMACH.ai DEP enhance user experience with personalized, seamless engagement across stages and channels. Using AI for tailored recommendations, gamification, loyalty rewards, and secure processes, they build trust and foster value-driven relationships.
Can eMACH.ai DEP integrate with existing core banking systems and fintech partners?
Yes, eMACH.ai DEP is designed to seamlessly connect with any core banking system (including iGCB’s core banking platform), as well as applications, fintechs, and other marketplace partners, ensuring inter-operability and ease of integration.
What measurable benefits have customers achieved with eMACH.ai DEP?
Banks using eMACH.ai DEP have achieved faster onboarding in 3 minutes, reduced digital platform costs, increased wallet share, and accelerated product launches, all contributing to improved operational efficiency and customer growth.
Does eMACH.ai DEP support Open Banking & Open Finance?
Yes, eMACH.ai is Open Banking & Open Finance compliant. Banks can leverage iGCB’s marketplace or connect with third parties through Open APIs to deliver a curated experience for their customers
Which industries does eMACH.ai DEP serve?
eMACH.ai DEP is a modern digital engagement platform which helps banks and credit unions provide seamless, personalised and intuitive experience to their customers.
